Technological advancements and changing consumer demands have led to restaurant owners turning to automation tools to enhance restaurant operations. Automation of restaurant operations through restaurant technology optimizes operations, speeds processes, and is more cost-effective over time. 

How to Improve Restaurant Operations Using Technology

Our previous discussion identified the necessity of restaurant technology and restaurant automation to streamline restaurant operations. The next question is, “How does technology improve restaurant operations?”. Using technology to automate restaurant operations can lead to improvements in the following ways:-

  • Online Ordering
  • Automatic Billing
  • Online Payments
  • Table Reservation
  • Cloud Telephony
  • Loyalty Programs
  • Accounting And Reporting
  • Inventory Management
  • Analytics
  • Feedback Management
  • Customer Relations Management

Read on to find out how the restaurant technology mentioned above is revolutionizing the industry.

1. Online Ordering

Online ordering usually comes to mind when we discuss restaurant technology. With the advent of online ordering, most home delivery orders are being placed through mobile apps or websites. The online ordering feature allows guests to place orders from any location.

Customers can choose between pickup and delivery according to their convenience.Online ordering offers guests the advantage of not having to explain the order to the waiter and reducing the risk of having orders mixed up. At the same time, restaurants can avoid missing orders in the event the telephone line is busy.

2. Automatic Billing

Billing operations have been greatly improved in restaurants with the help of restaurant technology. As soon as a customer finishes eating, the POS automatically generates a bill. Bills are generated automatically from the POS by using the Kitchen Order Ticket (KOT), so that orders and invoices are not mixed up. This prevents delays and improves customer service. Most POS solutions provide the splitting of the bill feature, which makes it easier for customers to pay for their orders.

3. Online Payments

Modern technology has made life much simpler for both customers and service providers with online payments. By offering online payment options, you save your customers the time and effort of having to rush to their nearest ATM or refrain from ordering entirely when it comes to home delivery.

Restaurant operations can be automated by automating the process of generating a bill and paying for it through mobile phones or digital wallets. Guests can pay their bills right from their mobile phones as soon as they have finished dining. Many online payment options such as Phonepe, Paytm, etc. have cropped up in the market that has significantly improved the process.

4. Table Reservation

This tool shows a virtual overview of a restaurant, so customers can choose their table before they get to the restaurant. Customers can book their preferred tables at restaurants in advance by using online tools. Customers will also be more delighted since they can select a table well in advance, and avoid having to explain their seating requirements.

5. Cloud Telephony

Restaurant technology often fails to consider cloud telephony, despite its widespread use in many areas. It remains relevant, however, to food ordering since placing food orders over the phone is the simplest way to place an order. There is a virtual number used by restaurants in which multiple existing phone numbers are connected. When one number is busy or unavailable, the call automatically connects to the next available number. Thus, restaurateurs can minimize loss of calls due to connectivity or other technical glitches.

6. Loyalty Programs

It is more expensive to acquire a new customer than to retain an existing one. Loyal customers also tend to spend more and recommend others to the business. Therefore, running loyalty programs to attract customers is one of the oldest tricks in the book to attract and retain customers.

Restaurants now offer loyalty programs that consist of a database of all customers, unlike the traditional card system, which accumulated points for every purchase. Once a customer places an order, the points are added to his profile.

7. Accounting and Reporting

Accounting software helps restaurants manage their financial details, storing all sales data and transactions in tabular forms and graphs that provide a better understanding of their business. Restaurant management software and integrated point-of-sale software can be used together to create a complete management system. You can keep track of all restaurant sales and transactions on your smartphone using POSist’s Cockpit app in real time. With this app, you can see all the details in real time.

8. Inventory Management

An inventory management system integrated with your POS software is very useful for managing raw materials and stock of your kitchen. Analyze the requirements of the kitchen, manage the shelf life of the products. The IMS predicts how long the current stock is going to last, and also allows you to set reminders to order more when it gets depleted, and helps reduce wastage.

9.  Analytics

It is extremely important to record and analyze all sales data and transactions in a restaurant. They need to be reviewed regularly. Reports must be analyzed to predict trends and formulate future strategies.

Restaurants can utilize customer data to come up with customized deals and offers that will attract customers. The analytic feature generates reports based on the customers’ ordering habits, and restaurateurs use this data to provide deals and discounts.

10. Customer Relationship Management

Many companies use Customer Relationship Management (CRM) tools to boost customer engagement. You can create customized offers and discounts based on the customers’ ordering habits using a CRM database. Customers are kept informed about offers, menu additions, events, and other updates using CRM tools.

11. Feedback Management

Many restaurants still use manual feedback forms to get customer feedback for years. However, the manual task of filling in a feedback form can be deterring to customers.A new customer feedback management app called Customer Feedback Management App asked specific questions about the food ordered by customers and their experience during the visit.

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